The Agile Approach: 4 Ways We Are Realtors Who Put Customers First

by Matt Brookens | Dec 20, 2019

Being a great real estate agent isn’t about houses. Of course, understanding the market, being able to analyze the good and bad features of a home, and exceptional negotiation skills are all essential tools in the arsenal of any good real estate agent. That being said, the foundation of what we do isn’t homes – it’s the people who live in them. A good real estate agent knows his or her houses; a great one knows his or her customers – and will be endlessly committed to doing right by them. As you start your venture into the real estate market, it’s crucial to look for Agents who put customers first, and this means looking for a set of key qualities. At Agile Group with Casa Fina Realty, we are ceaselessly committed to our customers, and we’re not just saying that: read on to see the four big ways we do it.

1. Market Knowledge

Our team understands that doing right by our clients means keeping our knowledge sharp. In an area as dynamic and fast-growing as West Central Florida, it’s crucial to understand what each neighborhood has to offer. Market knowledge is about so much more than just location, location, location: it means being able to objectively evaluate the parts of a home that need work (and the parts that are amazing). It means advising our clients on what offers to accept, what offers to put in, and what financing options make the most sense for them. It means being a negotiator, advisor, and steadfast advocate – and doing these effectively requires a significant foundation of knowledge that is always being updated.

2. Staying Ahead of the Curve

Speaking of updating knowledge, all Agents who put customers first will aim to do right by their customers by staying ahead of the curve. What does that even mean? Simply put: it means never settling for current statistics and trends. It means looking to the future. A home is a significant investment, and chances are that your homebuying process will play a major part in your life for years to come. A great agent understands the importance of thinking long-term, evaluating a variety of factors that will affect you in the years to come, including:

The projected growth of the neighborhoods you’re considering
School districts and employment opportunities nearby
Major building projects or commercial developments to come.

By thinking about your future in the present, our agents at Agile help you ensure that
you’re making the best decision for yourself and your family – now and later.

3. A Commitment to Honesty

We’ve said it before and we’ll say it again: “Yes Man” Agents do far more harm than good. Agents who put customers first will always prioritize honesty. Ultimately, our clients rely on us as agents to be the market experts: we have in-depth knowledge and understanding of the homebuying and home-selling processes, and it is our responsibility to use that knowledge to protect the best interest of our clients. Protecting clients’ best interests means telling them the truth. This includes being transparent about the safety, school districts, and projected growth of the neighborhoods they’re considering; being forthright when a home is out of their price range (or would stretch their budget too thin); and giving informed advice about what financing options make the most sense in the long term.

Ultimately, your real estate agent has to be someone you can trust to protect your best interests and guide you along your real estate journey with honesty, intelligence, and integrity.

4. People First – Always.

What does putting people first mean to us at Agile? Simply put: it means doing our best and never settling for less. It means continuously pursuing further education on real estate matters and the market at large; it means having a network of professionals who can assist our buyers and sellers with every step of their real estate process; and it means taking the unique wants and needs of every customer into account. Most of all, though, it just means being human. We get to know our customers as people, paying special attention to their current situations and goals in order to deliver the results they need.

As you start your home-buying or selling journey, it’s crucial not to settle for anything less than Agents who put customers first. This means agents who leverage market knowledge, honesty, and integrity in order to protect your best interests and make your real estate journey go as smoothly as possible. If you’re ready to get started and enter the process with your best foot forward, don’t hesitate to reach out to us for a free consultation.

Agile Group with Casa Fina Realty provides expert market knowledge to help you throughout all of your real estate needs. Our goal is to provide value to our clients as quickly as possible. Our team is equipped to adapt to each client’s needs. We are responsive, personal, and flexible. We strive to build strong relationships with our clients based on transparency and confidentiality.

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We hope you have found these resources helpful. Here at Agile Group, we genuinely care about the people in our community. We would love to chat even if you just want some simple questions answered!